Support
Technical support
Practical help for authors, reviewers, and readers using the INSIGHTONIX platform. Most issues are resolved on first reply.
< 24 hrs
First response, working days
97%
Tickets resolved in first reply
Mon–Sat
Support coverage
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Account & sign-in
Password resets, Google sign-in issues, ORCID linking, and multi-author account merging.
Manuscript upload
File format guidance, 25 MB size limit, supplementary files, and browser-specific issues.
DOI & indexing
DOI resolution, Crossref metadata, Google Scholar visibility, and indexing certificate requests.
Verification & certificates
Certificate ID look-up, re-issue requests, and confirmation letters for institutions.
Editorial queries
For manuscript decisions, ethics, or review conduct, please reach the editorial office directly.
editorial@insightonix.comFrequently asked questions
- Check spam and any institutional quarantine, then request a resend from the sign-in page. If the address is a Gmail alias with a plus-tag, try the primary address.
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